Terms of Service

Effective Date: January 20, 2026

1. Introduction

Welcome to Jen Flex LLC. These Terms of Service and Software License Agreement ("Agreement") govern your access to and use of the Jen Flex LLC website, products, software licensing services, payment services, and related features (collectively, the "Services").

By visiting our website, placing an order, making payment, or receiving a software license through Jen Flex LLC, you acknowledge that you have read, understood, and agree to be legally bound by this Agreement. If you do not agree with these Terms, you should not access our website or purchase any products or services.

2. Acceptance of These Terms

By using our website or completing a purchase, you agree that:

• You are at least 18 years old or otherwise have legal capacity to enter into a binding agreement;
• The information you provide is accurate and complete;
• You are authorized to use the payment method submitted for your order;
• You agree to comply with this Agreement and all applicable laws.

Your acceptance may occur electronically by checking an acceptance box, completing payment, or continuing with the purchase process. Where permitted by law, this electronic acceptance has the same legal effect as a handwritten signature under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act), 15 U.S.C. § 7001 et seq.

3. Eligibility

To purchase products through Jen Flex LLC, you must:

• Provide accurate account information;
• Use a valid email address;
• Comply with applicable laws;
• Not be subject to sanctions or trade restrictions that prohibit the transaction;
• Be a currently enrolled student at an accredited educational institution or be purchasing for a student's use.

We reserve the right to refuse or cancel orders that do not meet these requirements. We may also request proof of student status before activating a license.

4. About Jen Flex LLC

Jen Flex LLC provides an online platform through which eligible customers may purchase software licenses and related digital products. We specialize in software commonly used for educational and academic purposes, including applications for programming, engineering, design, statistics, productivity, and related disciplines.

Jen Flex LLC facilitates the ordering, payment processing, and delivery of software licenses. Software products remain subject to the applicable publisher's license terms. We are a reseller and facilitator, not the publisher or developer of any software offered through our platform.

5. Definitions

The following definitions apply throughout this Agreement:

• ACH — The Automated Clearing House network, governed by the National Automated Clearing House Association (Nacha) and its operating rules.
• Agreement — These Terms of Service and Software License Agreement.
• Business Day — Monday through Friday, excluding federal holidays.
• Customer / You — The individual or entity placing an Order through our Website.
• Delivery — The provision of license keys, activation codes, and related materials to the Customer.
• License — The right to use the Software, as granted by the Publisher under its own terms, and facilitated by Jen Flex LLC.
• Order — Your request to purchase a license for the Software, initiated through our website.
• Payment Processor — Stripe, Inc., our third-party payment processing partner.
• Publisher — The original third-party software developer, vendor, or licensor that owns the Software.
• Services — Collectively, our website, products, software licensing services, payment services, and related features.
• Software — The third-party software product(s) you select from our catalog, including all updates, upgrades, and modifications provided by the Publisher.
• Virtual Account Number — The unique, one-time-use bank account information we generate through Stripe to enable your ACH payment.
• Website — https://jenflexllc.com/ and all associated subdomains and pages.

6. Products and Software Licenses

Jen Flex LLC offers licenses for third-party software products. These products are organized into categories including but not limited to:

• Programming & Development: IDEs, code editors, and development tools
• Mathematics & Statistics: Computational tools for data analysis and modeling
• Design & Creative: Professional design, video editing, and creative suite applications
• Engineering & CAD: 2D/3D design, simulation, and engineering analysis software
• Productivity & Writing: Office suites, writing assistants, and academic publishing tools
• Networking & Security: Network simulation and cybersecurity tools

Each product listing indicates the Software name and version, the Publisher's name, the license type (educational, student, commercial, etc.), the license duration (if applicable), and the price in U.S. dollars.

We reserve the right to add, remove, or modify product offerings at any time without prior notice.

7. Ordering Process

To place an Order:

1. Browse our catalog and select the Software you wish to purchase.
2. Add the selected Software to your cart.
3. Provide your contact information, including your full name and email address.
4. Review your Order details, including the total amount.
5. Accept this Agreement by checking the "I Agree" box.
6. Submit your Order.

Upon submission, we will generate a unique Virtual Account Number for your payment, send you an email confirming receipt of your Order, and hold your Order until we receive payment settlement.

8. Payment Terms

8.1 Payment Method

All payments for Software licenses must be made via ACH bank transfer through our Payment Processor. No other payment methods are accepted.

8.2 Pricing

All prices are listed in U.S. Dollars (USD) and are exclusive of any applicable taxes. Prices are subject to change without notice.

8.3 Taxes

You are responsible for any sales, use, value-added, or other taxes associated with your Order. If we are required to collect taxes, they will be added to your total at checkout.

8.4 Payment Processing

All payments are processed through Stripe, Inc. You acknowledge that ACH settlement typically takes 1–3 Business Days, your license will be activated only upon successful settlement, we are not responsible for delays caused by your bank, the ACH network, or Stripe, and you are responsible for ensuring sufficient funds are available in your account.

8.5 Returned Payment Fee

A returned payment fee of $0 may apply for insufficient funds, rejected transfers, or any other reason a payment is not completed. This fee may be debited using the same ACH authorization.

8.6 Currency Conversion

If you are using a bank account denominated in a currency other than USD, your bank may apply conversion fees. These fees are your sole responsibility.

9. ACH Payment Authorization

By initiating an ACH transfer to the provided Virtual Account Number, you:

• Authorize the initiation of an ACH credit to that virtual account.
• Authorize our Payment Processor to receive and process such transfers on our behalf.
• Represent and warrant that you are the account holder or an authorized signatory for the bank account used.
• Acknowledge that your bank may charge fees for ACH transfers.
• Agree that this authorization remains in effect until the Order is completed or cancelled.

10. Virtual Account Payment Process

When you place an Order, we generate a unique, one-time-use Virtual Account Number for that specific transaction:

1. Virtual Account Generated: You receive your unique Virtual Account Number via email and/or on-screen confirmation.
2. Initiate ACH Transfer: You log into your bank's online portal and initiate an ACH transfer to the provided Virtual Account Number.
3. Payment Settles: ACH settlement typically takes 1–3 Business Days.
4. Order Confirmation: Once settlement is confirmed, we proceed to license activation.

Important Notes:

• The Virtual Account Number is for one-time use only.
• Do not send more than the exact Order amount.
• The Virtual Account Number expires after payment is received.
• We are not responsible for payments sent to expired or incorrect Virtual Account Numbers.
• Payments from third parties or unauthorized accounts will be rejected.

11. Order Verification

11.1 General Verification

We may verify Order information before processing, including confirming your email address is valid, verifying your bank account is active, and reviewing your Order for signs of fraud or error.

11.2 Student Verification

Because we offer educational licenses, we may request proof of student status. Acceptable proof includes a valid student ID card (front and back), an official enrollment verification letter from your institution, or a current class schedule with your name.

11.3 Identity Verification

We may also request a copy of a government-issued photo ID, confirmation of your banking relationship, or other information needed to comply with anti-fraud and anti-money laundering laws.

11.4 Verification Timeline

If we request verification, your Order will be placed on hold. You must provide documentation within 5 Business Days. Failure to provide documentation may result in Order cancellation and refund.

12. License Delivery & Activation

12.1 Activation Timeline

Subject to receipt of full payment and successful settlement, and completion of identity verification (if required), your license will be activated within 24 hours after ACH settlement. Delivery will occur via email and/or through your account dashboard.

12.2 Delivery Contents

Delivery will include your license key or activation code, installation instructions, a link to the Publisher's download page or software, and the Publisher's EULA (or link to it).

12.3 Delivery Failure

If you do not receive your license within the stated timeframe, contact us at jenne@jenflex.com within 48 hours. We will investigate and either re-Deliver the license or issue a refund if we cannot fulfill the Order.

12.4 Incorrect Information

We are not responsible for failed delivery due to incorrect email address provided, spam filters blocking our emails, or failure to check your email or account dashboard.

13. Customer Responsibilities

As a customer, you agree to:

• Provide accurate and complete information.
• Keep your email address up to date.
• Maintain the confidentiality of your license keys and activation codes.
• Use the Software only as permitted by the Publisher's EULA.
• Comply with all applicable laws.
• Not resell, share, or transfer your license.
• Notify us immediately if you suspect any unauthorized use of your account or license.

14. Acceptable Use

You agree not to:

• Use the Software for any unlawful purpose.
• Reverse engineer, decompile, or disassemble the Software.
• Copy, modify, or create derivative works of the Software.
• Rent, lease, lend, or sublicense the Software.
• Remove or alter any proprietary notices.
• Use the Software for commercial purposes unless expressly permitted.
• Share your license key with others.
• Use our Services in any way that could damage, disable, or impair our platform.
• Attempt to gain unauthorized access to our systems.
• Impersonate any person or entity.

Violation of this section is a material breach of this Agreement and may result in termination.

15. Third-Party Software & Publisher Terms

15.1 Publisher's EULA

Your use of the Software is governed by the Publisher's own End User License Agreement (EULA), Terms of Service, or similar legal document ("Publisher Terms"). You acknowledge that you must accept the Publisher Terms before using the Software, the Publisher Terms take precedence over this Agreement regarding your use of the Software, and any rights you have to use the Software are granted solely by the Publisher. Jen Flex LLC is not a party to your agreement with the Publisher.

15.2 Conflicting Terms

If there is a conflict between this Agreement and the Publisher Terms, the Publisher Terms shall govern your use of the Software.

15.3 Publisher Disclaimers

We are not responsible for the functionality or performance of the Software, the Publisher's customer service or technical support, the Publisher's compliance with its own EULA, or any defects, errors, or bugs in the Software.

15.4 Third-Party Beneficiary

The Publisher is an intended third-party beneficiary of this Agreement to the extent necessary to enforce the terms of its license.

16. Intellectual Property

16.1 Publisher Ownership

All Intellectual Property Rights in the Software are owned by the respective Publishers. This Agreement does not transfer any ownership rights to you.

16.2 Jen Flex Property

All Intellectual Property Rights in our Website, branding, logos, graphics, proprietary payment generation system, and content are the exclusive property of Jen Flex LLC. You agree not to copy, modify, or reproduce our proprietary systems, use our trademarks or branding without express written consent, or reverse engineer any aspect of our platform.

16.3 Customer Content

You retain ownership of content you provide. However, you grant us a limited license to process, store, and use that content solely to fulfill your Order and operate our Services.

16.4 Copyright Infringement

If you believe any content on our Website infringes your copyright, please contact us at Steve@altmanadvisorylawgroup.com with a description of the copyrighted work, a description of the allegedly infringing material, your contact information, a statement of good faith belief, and a statement under penalty of perjury.

17. Refund, Cancellation & Payment Errors

17.1 No Refunds

All sales are final. Due to the digital nature of the products we resell, we do not offer refunds or exchanges after a license has been issued.

17.2 Exceptions

We may issue refunds at our sole discretion in the following exceptional circumstances: duplicate payment for the same Order, a payment processing error on our part, the Software cannot be delivered, or where required by applicable law.

17.3 Cancellation Before Settlement

Orders may be cancelled by contacting us at jenne@jenflex.com before ACH settlement occurs. If successful, no charge will be processed.

17.4 Cancellation After Delivery

Once the license has been Delivered, cancellation is not possible.

17.5 Payment Errors

If we identify a payment error (overcharge, undercharge, etc.), we will notify you and take reasonable steps to correct it.

17.6 How to Request a Refund or Cancellation

To request a refund or cancellation, email us at jenne@jenflex.com with your full name, email address used for the Order, Order confirmation number, and reason for your request. We aim to respond within 2 Business Days.

18. Fraud Prevention

18.1 Anti-Fraud Measures

We employ automated and manual fraud screening. Orders flagged as high-risk may be subject to additional verification, delayed until we can confirm legitimacy, or cancelled at our sole discretion.

18.2 Identity Verification

We reserve the right to request additional identity or student verification before activating any license. This includes government-issued photo ID, student ID or enrollment verification, and any other information we reasonably require.

18.3 Failure to Verify

If we request verification and you fail to provide it within 5 Business Days, your Order may be cancelled, and a refund issued (minus any processing fees).

18.4 Reporting Fraud

We cooperate with law enforcement and may report suspected fraud to the appropriate authorities. You agree to cooperate with any investigation.

18.5 Unauthorized ACH Returns

You agree to contact us directly at jenne@jenflex.com before initiating any dispute or unauthorized return with your bank. Unauthorized returns may result in additional fees, rejection of future Orders, and reporting to law enforcement.

19. Privacy & Data Processing

19.1 Privacy Policy

Your data is handled according to our Privacy Policy, which is available at our Privacy Policy page and is incorporated into this Agreement by reference.

19.2 Payment Data

All payment information is processed exclusively by Stripe. We do not store your bank account credentials, your full bank account numbers, or your PIN or online banking credentials.

19.3 Data Security

We implement industry-standard security measures to protect your information. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

19.4 Data Retention

We retain your information as necessary to fulfill Orders, comply with legal obligations, and resolve disputes. After this period, your data will be deleted or anonymized.

19.5 Data Breach

If we become aware of a data breach that may affect your information, we will notify you in accordance with applicable law.

20. Electronic Communications

20.1 Consent to Electronic Communications

By using our Services, you consent to receive electronic communications from us, including order confirmations, license delivery emails, payment confirmations, policy updates, and promotional emails (you may opt out).

20.2 Withdrawal of Consent

You may withdraw your consent to electronic communications at any time by contacting us. However, withdrawing consent may prevent us from fulfilling your Orders.

20.3 Record Retention

We retain electronic records of communications and your consent. These records have the same legal weight as paper records.

21. Disclaimers

21.1 No Warranty

21.2 Publisher Responsibility

We are not responsible for the functionality, support, or defects of the Publisher's Software, the Publisher's compliance with its EULA, the Publisher's customer service or support, or any damages arising from the Publisher's Software.

21.3 Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of any third-party websites.

21.4 No Advice

Nothing on our Website constitutes legal, financial, or professional advice.

22. Limitation of Liability

22.1 No Consequential Damages

22.2 Total Liability Cap

OUR TOTAL LIABILITY TO YOU ARISING OUT OF OR RELATING TO THIS AGREEMENT OR YOUR USE OF OUR SERVICES OR THE SOFTWARE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID FOR THE SOFTWARE GIVING RISE TO THE CLAIM.

22.3 Exceptions

The limitations in this Section 22 shall not apply to liability for death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or liability that cannot be limited or excluded under applicable law.

22.4 Acknowledgment

You acknowledge that the prices charged by Jen Flex LLC reflect the allocation of risk set forth in this Agreement, and that we would not enter into this Agreement without these limitations.

23. Indemnification

You agree to indemnify, defend, and hold harmless Jen Flex LLC and its Affiliates, officers, directors, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Software in violation of this Agreement or the Publisher's EULA.
• Your breach of this Agreement.
• Your violation of any rights of a third party, including Intellectual Property Rights.
• Your violation of any applicable law or regulation.
• Any unauthorized ACH return or dispute you initiate.
• Your negligence or willful misconduct.

24. Suspension & Termination

24.1 Term

This Agreement is effective from the date you accept it and continues until the end of the license period you purchased or earlier termination as provided in this Section.

24.2 Termination for Breach

We may immediately suspend or terminate this Agreement and your access to the Software if you breach any term of this Agreement or the Publisher's EULA, you fail to provide requested identity verification, we suspect fraudulent or unauthorized activity, or you violate any applicable law.

24.3 Termination by You

You may terminate this Agreement by cancelling your Order before settlement or not using the Software, but no refund will be issued for early termination.

24.4 Effect of Termination

Upon termination, your right to use the Software ceases immediately, you must uninstall and delete all copies of the Software, and the Publisher may also terminate your license under its EULA. Sections regarding Intellectual Property, Limitation of Liability, Indemnification, Governing Law, and Payment shall survive.

25. Force Majeure

25.1 Force Majeure Events

Jen Flex LLC shall not be liable for any failure to perform its obligations if such failure results from a Force Majeure Event. This includes but is not limited to: Stripe or other payment processor outages, banking system failures, ACH network delays, internet or telecommunications disruptions, software Publisher outages, acts of God, natural disasters, war, terrorism, pandemics, strikes, or any other event beyond our reasonable control.

25.2 Notification

If a Force Majeure Event occurs, we will notify you as soon as reasonably practicable, use reasonable efforts to mitigate the effects of the event, and resume performance as soon as the event subsides.

25.3 Termination

If a Force Majeure Event continues for more than 30 days, either party may terminate this Agreement with written notice. Any prepaid amounts may be refunded on a pro-rata basis.

26. Governing Law

26.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law provisions.

26.2 Jurisdiction and Venue

Any dispute arising out of or relating to this Agreement shall be resolved exclusively in the state or federal courts located in Bay County. You consent to the personal jurisdiction of these courts and waive any objections to venue.

26.3 Equitable Relief

You acknowledge that a breach of this Agreement may cause irreparable harm. Jen Flex LLC may seek injunctive or other equitable relief without posting a bond.

26.4 Small Claims

Either party may bring a claim in small claims court in the jurisdiction where the other party resides, provided the claim is within the court's jurisdictional limits.

27. Dispute Resolution

27.1 Informal Resolution

Before initiating any legal action, you agree to contact us at jenne@jenflex.com to attempt to resolve the issue informally. We will make reasonable efforts to resolve disputes quickly and fairly.

27.2 Time to Bring Claims

Any claim arising out of or relating to this Agreement must be brought within one (1) year of the date the claim arose, or it is forever barred.

27.3 Class Action Waiver

To the fullest extent permitted by law: you may not bring a claim as a class representative, you may not participate in a class action or class arbitration, and all claims must be brought individually.

27.4 Jury Trial Waiver

To the fullest extent permitted by law, both parties waive the right to a trial by jury in any dispute.

28. Changes to These Terms

28.1 Right to Modify

We reserve the right to update or modify this Agreement at any time. Any changes will be effective immediately upon posting the updated Agreement on our Website.

28.2 Notice of Changes

We will make reasonable efforts to notify you of significant changes, such as by email to the address you provided, a banner on our Website, or a pop-up on your next visit.

28.3 Acceptance of Changes

Your continued use of our Services after any changes constitutes your acceptance of the new terms. If you do not agree, you must stop using our Services.

28.4 Material Changes

If a change materially affects your rights, we may require you to click "I Agree" to the new terms before continuing to use our Services.

28.5 Version Control

We maintain version history of this Agreement. The most current version is always available on our Website.

29. Contact Information

29.1 General Support

For any questions, support requests, or to cancel an order, please contact us at:
Email: jenne@jenflex.com
Response Time: We aim to respond within 1 Business Day.

29.2 Legal Notices

For legal notices, subpoenas, or other formal communications:
Email: Steve@altmanadvisorylawgroup.com
Address: 903 N. Jackson Street, Bay City, MI 48708

29.3 Privacy Inquiries

For questions about our Privacy Policy or data processing:
Email: jenne@jenflex.com

30. Miscellaneous

30.1 Entire Agreement

This Agreement, together with the Privacy Policy and any Order confirmation, constitutes the entire agreement between you and Jen Flex LLC regarding its subject matter. It supersedes all prior negotiations, representations, or agreements.

30.2 Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be reformed to the minimum extent necessary to make it enforceable.

30.3 No Waiver

Our failure to enforce any right or provision of this Agreement will not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by us.

30.4 Assignment

You may not assign this Agreement without our prior written consent. We may assign this Agreement to an Affiliate or successor in a merger or acquisition. Any attempted assignment in violation of this Section is void.

30.5 Third-Party Beneficiaries

This Agreement is for the benefit of the parties and their permitted assigns. There are no third-party beneficiaries, except that Publishers are intended third-party beneficiaries as set forth in Section 15.4.

30.6 Construction

This Agreement shall be construed without regard to the identity of the drafter or any presumption that ambiguities should be construed against the drafter.

30.7 Counterparts

This Agreement may be executed in counterparts, each of which is deemed an original.

30.8 Electronic Signature

By clicking "I Agree," "I Accept," or checking an acknowledgment box, you agree that this constitutes your electronic signature, this serves as your agreement to this entire Agreement, and this is a legally binding contract.

30.9 Headings

The headings in this Agreement are for convenience only and do not affect interpretation.

30.10 Survival

Sections regarding Intellectual Property, Limitation of Liability, Indemnification, Governing Law, Dispute Resolution, and Payment shall survive termination.

30.11 Consumer Rights

This Agreement does not limit any rights you may have under consumer protection laws in your jurisdiction.

30.12 Compliance

You agree to comply with all applicable laws, including OFAC sanctions, export control laws, and anti-fraud regulations.

30.13 Relationship

Nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship between you and Jen Flex LLC.

30.14 Government Use

If you are acquiring the Software on behalf of the U.S. Government, it is provided with limited rights as defined in FAR 52.227-14.

30.15 Export Controls

You acknowledge that Software may be subject to U.S. export control laws. You agree to comply with all applicable export and re-export restrictions. You will not export or re-export Software to any country, individual, or entity prohibited by U.S. law.

30.16 Language

This Agreement is drafted in English. Any translation is provided for convenience only, and the English version shall control.

PLEASE RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.